Few things are more frustrating to a customer than running into technical issues they have no idea how to solve. When this happens, the first route most customers take is to reach out to customer service—but sometimes this can result in more harm than good. They may end up getting routed through multiple people, causing their frustration to escalate. In a world filled with social media, this is the last thing you want to happen. But there is an easy solution. Use this IT service request form template to streamline communication between customers and your IT department. Whether it's faulty tech, a bug, or questions, customers will love having a direct way to contact IT when they run into technical issues.